Terms & Conditions

The company Villa Elegance d.o.o. (hereinafter referred to as Villa Elegance d.o.o.) has launched and manages the website and social networks of the company Villa Elegance d.o.o.. These terms of use apply to the use of the website and social networks of the company Villa Elegance d.o.o..

General provisions

1. We will assume that you are fully familiar with these terms, that they are clear to you and that you accept them upon your first use of the website. If you do not agree to these terms of use, please do not access the website and do not use its contents or social networks. If you have any questions or concerns regarding these terms of use, please contact us at info@villamirabelcroatia.com.
2. The appearance and content of the website, as well as the terms of use, may be changed for certain reasons, so please review them from time to time to familiarize yourself with possible changes. We will consider your subsequent use of the website to be your consent to any changes to the terms of use.
3. Villa Elegance d.o.o. has all rights to the content, texts, photographs of the website, as well as the Villa Elegance d.o.o. social networks.
4. We do not allow the use of any content, texts or photographs without our prior written permission.
5. We do not allow the use of content, texts and photographs for commercial purposes without the prior written consent of Villa Elegance d.o.o.
6. We do not allow the publication of content that violates applicable Croatian regulations or the rights of others on the Villa Elegance d.o.o. social networks.
7. We do not allow the publication of content on the Villa Elegance d.o.o. social networks without the author's permission.
8. We do not allow the publication of content that violates the rights of children or the right to privacy on the Villa Elegance d.o.o. social networks.
9. On the Villa Elegance d.o.o. social networks, including private messages, we do not allow:
   • explicit or covert advertising of products or services;
   • explicit or hidden advertising of personal websites or blogs;
   • use of content and functionality in a way that may cause harm;
   • misrepresentation;
   • spamming, chain letters, pyramid schemes.
10. We do not allow interference with the use of the Villa Elegance d.o.o. website and social networks by other users.
11. We do not allow the publication of content with viruses or other harmful programs.
12. We do not allow the unauthorized collection of users' personal data.
13. Users and third parties are responsible for damage caused by unauthorized activities.

Intellectual property rights

The Villa Elegance d.o.o. website and social networks contain materials protected by copyright and other intellectual property rights.

1. We do not allow the use of content for commercial purposes without the prior written consent of Villa Elegance d.o.o.
2. We do not allow the use of content for promotion without the consent of Villa Elegance d.o.o.
3. We do not allow the use of content for sale products or services without the permission of Villa Elegance d.o.o.
4. We do not allow modification, translation or adaptation of the content without the permission of Villa Elegance d.o.o.
5. We undertake to investigate any reported infringement of intellectual property rights.
6. By using the website, you do not acquire the right to use the copyrighted works of Villa Elegance d.o.o. or third parties.
7. Villa Elegance d.o.o. may provide special rights of use with express permission.

Limitation liability for damage

1. The content uploaded by the user is used "as is", and Villa Elegance d.o.o. is not responsible for possible consequences.
2. We do not guarantee the uninterrupted availability of the website or the content.
3. We exclude liability:
   • for damage caused by the postings of users and third parties;
   • for damage due to misuse or damage to the content;
   • for copyright infringement caused by the publication user;
   • for damage due to temporary unavailability content;
   • for damage caused by the content of third-party advertisements;
   • for damage due to changes or termination of content or functions;
   • for damage due to the use of linked third-party sites.

Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card and personal data from the moment you enter them into the CorvusPay payment form. The data required for billing is encrypted and sent directly from your web browser to the bank that issued your card. Our store never comes into contact with your sensitive payment data. Similarly, CorvusPay operators cannot access your full cardholder information. An isolated system core transmits and manages sensitive data independently while keeping it completely secure.

The payment data entry form is secured with SSL encryption of the highest reliability. All stored data is additionally protected with high-grade encryption using hardware devices certified to the FIPS 140-2 Level 3 standard. CorvusPay meets all safety requirements for online payments defined by the leading credit card brands and complies with the PCI DSS Level 1 standard – the highest level of payment card industry security. Payments made with cards enrolled in the 3-D Secure program are further authenticated by the issuing bank using a token or password.

All information collected by CorvusPay is treated as confidential and used solely for its intended purpose. Your sensitive data is fully protected by state-of-the-art safeguards. We only collect data necessary to complete the transaction in accordance with strict online payment procedures. The security controls and procedures implemented within CorvusPay not only ensure current reliability but continuously enhance the protection of your credit card information through strict access controls, regular audits, and comprehensive system monitoring to prevent vulnerabilities.

Thank you for using CorvusPay!

Complaints and objections

In accordance with Art. 10 of the Consumer Protection Act, the company Villa Elegance d.o.o. enables Customers to send their complaints by mail to the company's address or by e-mail. WRITTEN COMPLAINTS CAN BE SENT TO THE ADDRESS:

• Company name: Villa Elegance d.o.o.
• Address: Put Pavića 103, 21230, Sinj, Croatia
• or to the email address: info@villamirabelcroatia.com

Customer support is our top priority in our business relationship. We respond to all emails on average from 1h to 6h.